Refund policy
We have a 30-day return policy for eligible items, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, items must be unused, unopened, in the same condition received, and in their original packaging. You’ll also need the receipt or proof of purchase.
Because coffee is a consumable food product, opened coffee products are not eligible for return. If your coffee arrives damaged, defective, incorrect, or with an issue caused during fulfillment or shipping, please contact us so we can evaluate the issue and make it right.
To start a return, contact us at firstwhistlecoffee@gmail.com. Returns must be approved before being sent back. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, missing, or if you receive the wrong item.
Exceptions / non-returnable items
Opened coffee, used products, perishable goods, custom products, sale items, and gift cards are not eligible for return unless there is a defect, damage, or order issue.
Exchanges
The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at firstwhistlecoffee@gmail.com.